Customer Satisfaction Survey

At Coastal Chemical we are committed to providing to our customers an easy, hassle-free experience in meeting your janitorial, sanitation and maintenance supply requirements. For us, the key to that experience means giving you the very best customer service. And so that we may continue that level of service, we need your input. Please take a few minutes to complete the following Customer Satisfaction Survey. Your responses will be kept confidential and used to make the Coastal Experience the very best possible. Click here to view terms and conditions for receiving your FREE gift card.

Contact Information   Company Name:   Name of Person Completing:   Title: Telephone:     E-Mail:       1. How would you rate our performance as a supplier to your organization? Order accuracy: Poor Fair Good Excellent    Order filled completely: Poor Fair Good Excellent    Timeliness of deliveries: Poor Fair Good Excellent    Helpfulness of delivery personnel: Poor Fair Good Excellent    Prompt pick-up of returns: Poor Fair Good Excellent   Accurate billing: Poor Fair Good Excellent    Ease of understanding invoice & statements: Poor Fair Good Excellent    Prompt issuance of credits: Poor Fair Good Excellent   Customer Service support: Poor Fair Good Excellent   Problem resolution: Poor Fair Good Excellent   Ease of placing orders: Poor Fair Good Excellent    Phone responsiveness, courtesy & listening skills: Poor Fair Good Excellent    Helpfulness of Accounting Department: Poor Fair Good Excellent   Communication: Poor Fair Good Excellent    Your overall satisfaction level: Poor Fair Good Excellent    Is Coastal the only janitorial supply company with whom you deal? Yes No     If No, how do we rate against the other companies? Poor Fair Good Excellent       In the past 6 months, how have you ordered from Coastal? Phone Fax Acct Mgr Online In-Store     Which method do you prefer and why?   2. Level that Account Representative or Inside Store Sales Rep meets your expectations. Is friendly, courteous, and professional: Poor Fair Good Excellent    Is knowledgeable about our products and services: Poor Fair Good Excellent    Is organized regarding my account: Poor Fair Good Excellent    Provides clear answers to my questions regarding my account: Poor Fair Good Excellent    Calls on me enough to meet my needs Poor Fair Good Excellent    Shows genuine interest in providing solutions to my needs Poor Fair Good Excellent    Demonstrates "Your success is our focus" Poor Fair Good Excellent    Provides proactive recommendations Poor Fair Good Excellent    Provides measurable improvement results for me, such as: Potential labor savings Poor Fair Good Excellent    Cost savings/control Poor Fair Good Excellent    Rent v. Buy equipment Poor Fair Good Excellent    Fosters a "Win-Win" relationship with my team Poor Fair Good Excellent      3. To what extent are you aware of the following value-added services we provide? (1 - Did not know; 2 - Know, but haven't used; 3 - Use occasionally; 4 - Use all the time) Custodial training 1 2 3 4    Website order entry 1 2 3 4    Free delivery 1 2 3 4    Service Department repair 1 2 3 4    Saturday retail store (open 8am-1 pm) 1 2 3 4    Major equipment rent/lease 1 2 3 4    Used equipment sales 1 2 3 4    Labor Cost Reduction 1 2 3 4      4. What can we start doing to improve the value you receive from Coastal?     5. What should we stop doing that is of no value?     6. Suggestions for a product, product feature or service that Coastal should consider adding to better meet your needs?     7. Is there a person that needs special recognition for exceptional customer focus and satisfaction? If so, please provide a brief description what that person did.

We want to know how we are serving you!! *Receive a free $10.00 Coastal Gift Card upon completion of survey. Return by mail, fax or email.

*Only one free gift card per account upon completion of all fields of survey. Card is only redeemable for in-store purchases.